Tammy Chau

“They didn’t give up until it was fixed”

“I highly recommend John and his team. They don’t just sell to you, they found the
problem with my heat pump and didn’t give up until it was fixed… and they didn’t
sell me a new pump! Great service thanks guys”

“Don’t go anywhere else”

“Awesome service. Efficient, knowledgeable and tidy tradespeople. Had the heat pump in at short notice too, just in time for winter.”

“Absolutely fantastic”

“Outstanding service. Online email enquiry sent Saturday afternoon, John met us on Sunday to assess our home & discuss our options. Pump was completely installed by lunchtime Wednesday. Absolutely fantastic to be sitting in a nice cool house while outside is a ghastly 28 degrees with zero breeze. We have no hesitation in recommending McClellands to anyone looking for a reliable company to deal with”

“The end result is beyond expectation”

“Needed 7 heat pumps fitted to our heritage house and I didn’t want an octopus of plumbing all over the house and was worried as I am organising this from Australia. John understood exactly what I desired. Everything is neat and aligned and out of direct view. They went out of their way to run a minimum amount of conduit and it shows that they made an effort to do the job well. Thanks John and staff I’m impressed and thanks for the photos”

“Brilliant Service and Communication”

“Worked in with our schedule and installers did a wonderful job leaving the place neat and tidy and kindly answering all of our silly questions. Highly Recommended”

“Absolutely brilliant people to deal with”

“Absolutely brilliant people to deal with. Even came to discuss our needs on Good Friday. Excellent fast and friendly service. Would highly recommend to anyone. Thanks team”

“So grateful to John and his team”

“Had heat pump cleaned by a different company only for heat pump to stop working!! Was told it was a fault with the model. After two days without heating I called John. Within 3 hours heat pump was cleaned (the other company had clogged it up in the cleaning process!!) and running like never before. Amazing service, could not fault McClelland. Will be recommending them to everyone. 5 plus stars. Local legends 😊”

“Arrived on time and did a wonderful clean job”

“Wonderful service. Arrived for quote on Saturday and installed two days later. Friendly lads arrived on time and did a wonderful clean job of removing old and installing new heat pump. Asked if I needed help with remote etc. A lovely warm and cosy home again. Highly recommend this company. Thank you.”

“An excellent company to deal with.”

“Great initial advise on what I needed. A straightforward quote for the supply and install. Prompt service and efficient, professional installation. I highly recommend this company.”

“I recommend them to anyone needing a fridge or heat-pump”

“John from McClelland Refrigeration came to my rescue over Covid-19 lockdown when my fridge broke down in the first week. John kindly dropped me off a fridge to use which due to unforeseen circumstances. John has been so helpful and understanding I recommend him to anyone needing a fridge or heat-pump. Nothings been a problem and we are so grateful. Thanks McClelland Heat Pumps & Refrigeration Ltd”

“What a wonderful emergency service provided by John from McClelland Refrigeration.”

“My husband has a terminal Illness and is presently in Hospital but is to be discharged home tomorrow. A hospital bed is being set up for him in our lounge tomorrow. Last night I cleaned the heat pump and today when I turned it on it didn’t work. A distressed and urgent phone call to McClelland Refrigeration telling that I needed heat for my sick hubby tomorrow. Half an hour later John called back and said he was going to pop in now to see what was wrong. Magic!!! He fixed it for me. This is what I call exceptional, caring, and supportive service. Thank you John.”

“Prompt quote & superb communication”

“We received excellent service from McClelland Heatpumps. John gave us a prompt quote and was superb in all his communication. The installer Laurie was extremely courteous and efficient putting our ceiling cassette heat pump in. We will certainly recommend this company.”

“Honest advice & quick service from McClelland Refrigeration”

“We were very impressed with the honest advice and quick service from John, from McClelland Refrigeration, he came the same day we contacted him, quickly assessing our needs and figuring out the best way to meet those. Our thanks for putting us with such a great team.

McClelland Refrigeration men who came today to install the unit were great, and worked well around all the little people in our house, which we appreciate.”

“Great service from friendly and efficient staff”

“Needed a new heat pump during the lockdown. Great service .friendly and efficient staff. Would recommend these guys to anybody.”

“Very impressed with the efficient and quality of service from John and his team”

“From the professionalism from the start when John gave us the quote, through to the finished install of our Fujitsu heat pump. Also impressed with the workmanship and tidiness of the team and leaving us with no mess to clean up. I would have no hesitation in recommending John and his team for any future work.”

“Amazing service from John and his team”

“Fast and professional quote and installation was very smooth. Excellent customer service and love our new Fujitsu Heat Pump!”

“Thanks John for the great job you and your men did at our house”

“It was a very difficult fit, but was done really professionally. Easy to deal with from start to finish. Great firm, would highly recommend them.”

“Wow! This heat pump is incredible!”

“Every corner of the house is toasty & warm. Thank you John and team for the excellent job you did of the install, it’s in a perfect spot for both heat and aesthetics which I wasn’t sure was even possible before contacting you. I would recommend you any day 🙂  ”

“Awesome service right from the start”

“John came out promptly and gave great recommendations. It was a fair price and we got two heat pumps installed in the same week. The install guys were fantastic and even helped us out with some other issues in the house. Will use again for sure.”

“The boys were fantastic”

“Hi John a big thank you to and your team for the installation of a new heat pump yesterday. The boys were fantastic, quick, efficient, friendly, great workmanship, very tidy and professional. Well done team.”

“Friendly installers, competent, quick polite”

“Turned up when promised.
Friendly installers, competent, quick polite
Made sure we knew how to operate the new machine before leaving.
Good guys.”

“Our heat pump has never worked better”

“Our heat pump has never worked better than now after a service by McClellands. They were on time, did a thorough job and left no mess. Would absolutely recommend McClelland for your heat pump servicing.”

“We are very happy with the whole experience”

“Thank you John & The Team for installing our heat pump. We are very happy with the whole experience from getting a competitive quote through to installation by your helpful, efficient & friendly team. Lovely to come home to a warm home.”

“An Excellent company to deal with”

“From the initial contact from John, the advice given, through to the workmanship of the installation, we couldn’t be happier. Thanks again John and please pass on our regards to the install boys.”

“Fantastic service with John and the team”

“We accidently had a small fire and the outside unit was melted. The guys went over and above to ensure that we were warm. Many thanks.”

“Honest advice & quick service from McClelland Refrigeration”

“We were very impressed with the honest advice and quick service from John, from McClelland Refrigeration, he came the same day we contacted him, quickly assessing our needs and figuring out the best way to meet those. Our thanks for putting us with such a great team.

McClelland Refrigeration men who came today to install the unit were great, and worked well around all the little people in our house, which we appreciate.”

“Prompt quote & superb communication”

“We received excellent service from McClelland Heatpumps. John gave us a prompt quote and was superb in all his communication. The installer Laurie was extremely courteous and efficient putting our ceiling cassette heat pump in. We will certainly recommend this company.”

“What a wonderful emergency service provided by John from McClelland Refrigeration.”

“My husband has a terminal Illness and is presently in Hospital but is to be discharged home tomorrow. A hospital bed is being set up for him in our lounge tomorrow. Last night I cleaned the heat pump and today when I turned it on it didn’t work. A distressed and urgent phone call to McClelland Refrigeration telling that I needed heat for my sick hubby tomorrow. Half an hour later John called back and said he was going to pop in now to see what was wrong. Magic!!! He fixed it for me. This is what I call exceptional, caring, and supportive service. Thank you John.”

“I recommend them to anyone needing a fridge or heat-pump”

“John from McClelland Refrigeration came to my rescue over Covid-19 lockdown when my fridge broke down in the first week. John kindly dropped me off a fridge to use which due to unforeseen circumstances. John has been so helpful and understanding I recommend him to anyone needing a fridge or heat-pump. Nothings been a problem and we are so grateful. Thanks McClelland Heat Pumps & Refrigeration Ltd”

“An excellent company to deal with.”

“Great initial advise on what I needed. A straightforward quote for the supply and install. Prompt service and efficient, professional installation. I highly recommend this company.”

“Arrived on time and did a wonderful clean job”

“Wonderful service. Arrived for quote on Saturday and installed two days later. Friendly lads arrived on time and did a wonderful clean job of removing old and installing new heat pump. Asked if I needed help with remote etc. A lovely warm and cosy home again. Highly recommend this company. Thank you.”

“Awesome service right from the start”

“John came out promptly and gave great recommendations. It was a fair price and we got two heat pumps installed in the same week. The install guys were fantastic and even helped us out with some other issues in the house. Will use again for sure.”

“Wow! This heat pump is incredible!”

“Every corner of the house is toasty & warm. Thank you John and team for the excellent job you did of the install, it’s in a perfect spot for both heat and aesthetics which I wasn’t sure was even possible before contacting you. I would recommend you any day 🙂  ”

“Thanks John for the great job you and your men did at our house”

“It was a very difficult fit, but was done really professionally. Easy to deal with from start to finish. Great firm, would highly recommend them.”

“Amazing service from John and his team”

“Fast and professional quote and installation was very smooth. Excellent customer service and love our new Fujitsu Heat Pump!”

“Very impressed with the efficient and quality of service from John and his team”

“From the professionalism from the start when John gave us the quote, through to the finished install of our Fujitsu heat pump. Also impressed with the workmanship and tidiness of the team and leaving us with no mess to clean up. I would have no hesitation in recommending John and his team for any future work.”

“Great service from friendly and efficient staff”

“Needed a new heat pump during the lockdown. Great service .friendly and efficient staff. Would recommend these guys to anybody.”

“They didn’t give up until it was fixed”

“I highly recommend John and his team. They don’t just sell to you, they found the
problem with my heat pump and didn’t give up until it was fixed… and they didn’t
sell me a new pump! Great service thanks guys”